Frequently Asked Questions

Getting started is simple. Click the "Create Free Account" button, provide your name, email, and a secure password. Once registered, we recommend completing your KYC (Know Your Customer) verification to unlock full platform features, including higher withdrawal limits and access to all investment strategies.

KYC (Know Your Customer) is a standard regulatory requirement designed to prevent fraud and money laundering. It involves verifying your identity with a government-issued ID. At Veltrion, KYC is required to process withdrawals and ensure the security of your account. The process is fully digital and typically approved within 24 hours.

Yes, to ensure efficient processing and strategy allocation, we maintain a minimum deposit threshold. This amount varies slightly depending on the cryptocurrency network you choose, but generally starts at just $20 USD equivalent. You can view the exact minimums on the Deposit page.

Flexible Strategies: Your funds are not locked. You earn daily yields that are automatically credited to your available balance every 24 hours. You can withdraw your principal at any time without penalty.

Locked Strategies: You commit your funds for a fixed term (e.g., 30, 90, or 180 days) in exchange for a significantly higher daily yield. The principal and all accumulated profits are returned to your balance in a single lump sum at the end of the term. Early withdrawal is not permitted.

Our automated system calculates profits every 24 hours based on your active investment amount and the strategy's daily yield percentage. For flexible strategies, this profit is instantly credited to your available balance. For locked strategies, it accumulates and is paid out alongside your principal upon maturity.

Every user gets a unique referral code and link. When someone signs up using your link and makes their first deposit, you automatically earn a 5% bonus of their deposit amount. This bonus is credited directly to your available balance and can be withdrawn or reinvested immediately. There is no limit to how many people you can refer.

Deposits: Once your crypto transfer is confirmed on the blockchain, our system automatically credits your account. This typically takes 10–30 minutes, depending on the network.

Withdrawals: Withdrawal requests are reviewed by our security team and processed within 24 hours. Once approved, the funds are sent to your designated wallet. Blockchain confirmation times will apply.

Absolutely not. Veltrion operates with complete transparency. We do not charge deposit fees, account maintenance fees, or hidden management fees. The only cost is the standard blockchain network fee (gas fee) when you withdraw funds, which goes directly to the network miners/validators, not to us.

Cryptocurrency transactions are irreversible. Please double-check the network (e.g., ERC20 vs TRC20) and the wallet address before sending. Veltrion cannot recover funds sent to an incorrect address or via an unsupported network. Always use the "Copy" button in your deposit invoice to avoid manual typing errors.

Security is our top priority. We utilize institutional-grade protocols, including storing 95% of all client assets in offline, multi-signature cold storage wallets. Our platform is protected by 256-bit SSL encryption, real-time threat monitoring, and mandatory Two-Factor Authentication (2FA) for all sensitive account actions.

If you receive a login alert you don't recognize, or suspect your account is compromised, immediately change your password and enable 2FA in your Settings. Then, contact our support team via a new ticket. We can temporarily freeze your account to prevent any unauthorized withdrawals while we investigate.

In rare cases, to comply with regulatory requirements or to protect your account from suspected fraudulent activity, we may temporarily suspend withdrawal capabilities. If this occurs, you will be notified via email and in your dashboard with a clear explanation and the steps required to resolve the issue and restore full access.